Refund Policy

Return policy

We operate a 14-day returns policy, which means that you have 14 days after receiving your item to request a refund.

We do not provide return services, only refunds.

You will need a receipt or proof of purchase.

To request a refund, please contact us at contact@flu-ffy.com. If your request is accepted, we'll send you a returns email, along with instructions on how to make the refund.

Damage and problems

Please inspect your order as soon as you receive it and contact us immediately if the item is faulty, damaged or if you receive the wrong item, so that we can assess the problem and remedy it.

Exceptions / non-returnable items

Certain types of items cannot be returned, such as perishable products (such as food, flowers or plants), custom products (such as special orders or personalized items) and personal care products (such as beauty products). We also do not accept returns of hazardous products, flammable liquids or gases. Please contact us if you have any questions or concerns about your specific item.

Unfortunately, we do not accept returns or refunds on sale items or gift cards.

Refunds

We will notify you as soon as we have received and inspected your return, and let you know whether or not the refund has been approved. If the refund is approved, you will automatically be refunded via your original payment method. Please keep in mind that it may take some time for your bank or credit card company to process and post the refund.

"All started with a challenge"

The creation

Fluffy has just opened its website. The challenge is to come up with an innovative, practical and stylish product for our furry friends every month.
That's the idea behind Fluffy.

For the charity

All profits from the first year will be donated to three charities. Fluffy serves as an educational project in Switzerland and is therefore prohibited from making a profit.

  • The Société Protectrice des Animaux (SPA) is, historically in France, the leading association working in the field of animal protection.
    (from the SPA website)

  • We're proud to be the oldest welfare charity around.

    We were the first to introduce a law to protect animals and work hard to ensure that all animals can live free from pain and suffering. (from SPCA website)

  • Oceana is the largest international advocacy organization dedicated solely to ocean conservation. Oceana is campaigning around the globe to protect and restore the world’s oceans. (from Oceana website)

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